It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. Openreach Fax. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. Tuesday, Jun 26th, 2018 (8:48 am) - Score 1,592. First contact your Service Provider. BTnet fault reporting from BT Business. This may be a wifi issue. Regards, Karl. Talk Talk did exactly the same to me in 2017. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. Hi smiddy1968 Thanks for keeping us updated. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. 14-10-2017 10:40 AM. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Massive mistake. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. 131 Views. Chatterbox. Get help to fix your dropping broadband connection. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. So if a fault is reported to us on a Tuesday, we must fix it by the end. Ah I see, thanks. . Start tracking. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. The following information is a guide for connecting the Openreach network to your home wiring. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Find useful FAQs to help you if you have a query about a broadband fault. There may be a connection problem - check your Hub. The contract with openreach is held by your ISP. 59 next day, Monday to Saturday, excluding Public and Bank. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Not Available. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. £26. . Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. My connection to my Sony smart TV is on wifi. Nte swap will take five minutes. I have been in contact with BT numerous times to try and get this fixed. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. If they have to dig up the road, Openreach have to obtain permission from the local authority. If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. NOTE: I only provide help on the forums and NOT via PM. Thanks for your post @Joebananas. Engineer came out. Zen are an unbundled network meaning that they own and maintain their lines. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. Change your wireless channel - TalkTalk Help & Support Karl. . Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. You’ll run the same tests our experts use. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. Delays shouldn't take months. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. Openreach - how long to fix a fault. Mobile costs may vary. Tested line - No faults, checked DSLAM and changed my connection to new ports. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Whatever he did to that joint, he made it worsethis topic is nearly 4 years old ! If you need help please start your own topic. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Crime and scams. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. . 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. ago. Fixed! Go to the fix. If connector has been damage you may well be charged for the repair. It's not. You can't contact Openreach directly. Telling them you’ve had issues in the past can’t hurt. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. . If you can prove a fault they have to fix or compansate. I just need to make this absolutely clear. It's not. Thanks to everyone involved in helping me get this sorted. TelephoneFaults. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Change your wireless channel - TalkTalk Help & Support Karl. This was at 11. Thanks for your post @Joebananas. ago. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. Popular Poster on 05-05-2020 03:58 PM. . In view of this, Ofcom has introduced a number of specific performance standards for line installations and fault repairs. Openreach response to service-related questions in Ofcom’s consultation documents 7 NON-CONFIDENTIAL VERSION 1. Fingers crossed we can get this issue closed down today. The reviews are not that accurate. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. . additional flexibility to manage provision and repair workstacks which has been made significantly more. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. 95 per month per line; fault response within 6 hours; £5. And said their was a fault with the line, and it required a different engineer to fix. . I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. OpenReach have found cable fault - but haven't come back to fix it drykloke. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. wrote: Absolutely, yes. You can also look at our superfast and ultrafast homeowner guides which have advice on some simple checks you can do. e. Then call 999 as soon as it’s safe to do that. There are some simple checks you can try to fix your broadband connection issue. bobblet35 • 15 hr. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. . What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. Re: Openreach not fixing my fault? What can I do? You can't contact Openreach directly. Someone reads me my rights: If the fault is found in the house or if no fault is found how much I am going to pay them. Report after 13. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). 5 days to fix a fault seems excessive Hi beckyh81 Sorry for the delay. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. Each telephone call ends the same. 2. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Re: Fibre cable connector broken by builders - BT think they can fix remotely. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. Fix it Staying safe Community Community. Don’t worry. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. Then call 999 as soon as it’s safe to do that. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. May 2, 2023. Repair appointment: 07701407771. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. Howdy, Stranger! It looks like you're new here. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. Post 2 of 2. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. It's their responsibility to do anything necessary to fix the problem. openreach fault tracker. . Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Change your wireless channel - TalkTalk Help & Support Karl. Home is where my books are. the people affected need to keep reporting a fault to their respective ISPs and hopefully with the constant reported problems openreach may do something about the connection. The fibre cabinet is approx 400 metres fro. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Report post. Guess what It has not been fixed phone line still dead. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). So sorry its from 10th February not wor. Openreach have called just now and they say they fixed the fault in the 26th. Openreach fix times v British Gas. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. If the property developer is still on site. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. 6 Appended to Volume 7 of the WFTMR. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. Off. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. End users are not. This may be a wifi issue. Openreach had to dig up our pavement again to get at the fault. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. Openreach won’t fix our fault. It was an external fault which was put down to ‘corrosion’ somewhere on. For example, report Tuesday, clear Thursday. Ignore what the. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. (committed) Sun 02-Sep-12 08:48:34. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). I would second that. If you have found this solution helpful please tick this as the answer. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. Not Available. our products and services. I've had a 'throttled' broadband service for 2 months now. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. My Home phone line was not in use for a couple of year we were using MIFI Device. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. Fix a problem. OK, your post is a wee bit confusing. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. Our engineers can help you with anything from installing your services to fixing a fault. OK, your post is a wee bit confusing. no phone connected) caused the speed to drop (especially uplink 3. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. e. 33 for the missed activation day (Wednesday). 9 million telephone poles and junction boxes across the UK. Ask for the leaflet quoting document number "PHME 87180". Or you can call Crimestoppers on 0800 555 111. Openreach are well known for not up. mine) with the neighbour’s line and then ran for the hills. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Message 13 of 13. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. TelephoneFaults. If you're eligible, you can also contact us to ask for the application form. It is so frustrating as we have now been without phone or broadband for so long. 33 for each day, after the two working days, that the service isn't. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Post 2 of 2. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. Hi beckyh81 I can only apologize for this ongoing issue. Registered: 15-04-2016. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). The wiring you install will be pivotal to their experience. All you can do is speak to the BT FTTP team 0800 587 4787 General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions? - Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. Re: 2 MONTHS and counting to fix an Openreach connection issue. Hi,i have no talktalk conection and i can only recieve incoming calls. . An engineer worked on the exchange 2 days later and cut me off. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Go to the fix. BT engineer has installed. 00 clear by 12. . Make sure all cables are properly attached. 0800 671 045. £29. Re: Does openreach have a preemptive fault prevention progra [ re: Andrue ] [ link to this post ] No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etcAnd don't forget that Sky Broadband is a cheaper end system and anyone relying on broadband due to wfh should have a plan B in place for this very scenario. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. 0 Likes. Hi Openreach came out but did not visit the premises. Mind you it was worth it in the end, speed rose to 3. He will mark up for the maintenance dig. you back about a sales enquiry. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic line. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Priority fault repair. Green. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. Try your Broadband out and see what your speed is. View all contacts. 95 per month per line; fault response within 6 hours; £5. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. 3Mb). 33 per day starting from the third day until the day we restore your service, providing the. Delayed repair following a total loss of service . Level 3 Report 13. Off. They have identified that further work is required to repair the fault. Thanks Karl. 33 for the missed activation day (Wednesday), and another £9. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. The best case scenario is that you agree on a course of action. They located a fault out to the line and went directly to this. Any faults related to your main phone. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. we'll pay you £9. I have raised another fault today. The ‘Network Interface Device’ is your NTE5 or BT Master Socket. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. Overall Openreach is said to have installed. Speak to your trader directly first. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. g. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. service. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. Level 4 Clear within 6 hours, any time of day, any. they’ve declared that the fault is external and called upon BT Openreach to fix the. Call us for sales enquiries about. We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Level 4 is the highest level of care available and means Openreach will aim to fix any line fault within a 6-hour period on each requested phone line, regardless of weekends, bank holidays or working hours. Home is where my books are. Wait for the modem to sync within 3 minutes. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. Supposed to have my Internet and phone connected on Tuesday the 1st of November. You should as a very rough guide get between 25Mb and 70Mb. 59pm on the second working day after the fault is reported . Speed dropped to 48Mbps. sicomplaints@openreach. wrote: Absolutely, yes. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. Fix broadband problems in my new home. Openreach failing to respond or fix fault. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). 15 per missed. New service: 07701407770. Openreach Support Email. Update : We should point out that we have been informed by Openreach that the contractors who were to replace the pole have been given the boot and a new company is being appointed for this area. After this, we’ll compensate you £9. I'll cross everything here hoping that BT bring a swift resolution for you. Threatened me with charges if it was my fault and everything. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. But in return, providers must push FTTP wherever they can. Free from UK landlines. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Find out when to get in touch Report. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. Are you seeing slow speeds over WiFi ? Thanks Karl. . Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. Re: 2 MONTHS and counting to fix an Openreach connection issue. 2.